Review this photo 5 month old Heartland Homes custom builder of our home.
Review our Pittsburgh custom Heartland built home, 6 months old.
June 2005 our Heartland Homes Pittsburgh home. This photo
was
around
the time
we filed
our
Heartland Homes Better Business Bureau BBB)complaint.
Welcome to our custom built Heartland Home. Photo of our custom home basement before we filed our Heartland Homes Better Business Bureau complaint.
our custom Heartland Homes Pittsburgh home.
our Custom home builder Heartland homes.
our custom home Heartland Homes Pittsburgh video.
Review our Pittsburgh Custom home builder video of our brand new custom home experience.
our Heartland Homes review
3 months after closing on our brand new Heartland Homes home our water problems started with our custom built home.
Heartland Homes told us on 3 different
occasions
our water issues would be taken care of, see emails below.
our custom built Heartland Homes home 6 months old
July 22 2004
our custom home builder Heartland Homes told us via email
(see below)
- "WET BASEMENT
remedy to begin..."
September 21 2004
our custom home builder Heartland Homes told us via email
(see below)
- "Due To The Extreme Amount of Water. Castleview is still a work in
progress...
January 21 2005
Heartland Homes our custom home builder told us via email
(see below)
- "We will continue to work towards a solution, weather is a factor now, etc..."
our Heartland Homes Pittsburgh review our experience.
Our Legal Fees,
Deposition Fees, BBB
photos, replacing
our Electrical panel
and the details.
We pursued legal action in 2007,
trial in 2008,
verdict in our favor in
2009.
The monies portion of our verdict
barely covered any
repairs and none of
our legal fees nor
our additional fees
would be reimbursed.
Since our Structural
Engineering report
was not detailed
enough, most of our
contractor proposal
was thrown out.
We never had to deal
with any courts or
attorneys, or
anything like this
before, so how do
you really know what
is needed?
We've spent
thousands of hours
on this entire new
home experience.
We've taken at least
a thousand +
pictures and we've
literally spent over
$26,000.00 just to
try to get our water
issues resolved with
our brand new 1st
owner home.
Since our water
issues were never
resolved and now we
know we have no
flashing installed
in areas behind our
brick, around our
door and around our
dining window, our
repairs will be over
$20,000.00 as well.
Then we decided to
file a discontinue
our trial in 2009
due to the fact we
would be over
$50,000.00 upside
down.
Our 4 proposals for repairs are over
$20,000.00+ just for
repairs.
Our out
of
pocket
money
just to pursue
action
against
Heartland
Homes
cost
us over
$26,000.00
in BBB arbitration materials, Structural Engineering fees, attorney fees, deposition fees,
replacing our electrical panel in a home that is a few years old built brand new.
$19,416.38 just in
legal fees.
WELCOME to our Heartland Homes Pittsburgh's #1 custom built new home experience.
We are first owners of a brand new custom built Heartland Homes home.
We close on our
custom built
Heartland Homes Pittsburgh home,
27 Castleview
Drive on
February 2004. Water starts
infiltrating our
brand new home 3
months after we
close... Builder
notified
immediately and
every time
thereafter.
First the Heartland Homes warranty Department state on 3 different occasions.
See each individual email shown above in orange.
1. ..
July 22 2004
- "WET BASEMENT remedy to
begin..." 2. ..
September 21
2004 -
"DUE TO THE EXTREME AMOUNT OF WATER.... Castleview is still a work in progress... 3. ..
January 21 2005
- "We will continue to work
towards a
solution,
weather is a
factor now,
etc..."
NOTE: the photos
to the right -
during the
entire 1+ year
timeframe, you
see no
differences in
water
infiltration.
The water issues still
remained, even
though the
emails we
received indicated
something was
being done. We
didn't see it
and our photos
don't show it!
April 2005
- we no longer receive any responses back from Heartland Homes Warranty Department.
May 2005
- we started
seeing more
water, etc. - I
call the
Warranty Department again because I don't hear back from the Warranty Department the
last few times I
left messages in
April 2005, now
it is May 2005.
NOTE: We never hear back from Heartland Homes again regarding
(until we file our Better Business Bureau case)
our water issues or resolving our water infiltration issues. We've had water
infiltration
issues since 3
months after
closing on our
home, it is now
1 year later and
they never
follow up with
us to see if our
issues still
exist, etc..
May 2005
- We send the certified letter to the owner(s) of Heartland Homes Alan Gillespie, Marty Gillespie
and receive no
response after 2+
weeks, see below.
Certified letter sent to the owners of Heartland Homes after our 1 year warranty was over and our water infiltration issues were not resolved.
Click on the image for a larger view.
Latest image
added to the left is a collection of part of our Heartland to the founder, owner(s) of Heartland Homes, Alan Gillespie or Marty Gillespie.
Signature page showing our certified letter was signed for and a few photos showing water
issues at that time.
complaint to the owner of Heartland Homes Pittsburgh.
Founder of Heartland Homes Pittsburgh is Alan Gillespie.
Now Marty Gillespie is President of Heartland Homes Pittsburgh.
June 2005
- we file a complaint against Heartland Homes Pittsburgh. This finally engages Heartland Homes office to contact us.
June 2005
-
Vice President of Heartland Homes Marty Gillespie
comes to our home to look at our issues and specifically state what steps need to be taken to resolve our issues.
Below is Heartland Homes response to the complaint we filed with the BBB (better business bureau)
June 29 2005
- received signed
letter from Heartland Homes stating they met
with me, Dave
Romesburg
and
discussed
solutions for
our
"WET
BASEMENT", etc...
Shortly around this
time is when Marty Gillespie (Vice President of Heartland Homes)
came to our home to check out our issues
and introduced me to
Craig, the foreman
that would be
responsible to take
care of our issues.
Please note the "WET
BASEMENT"
terminology used.
Further down this
page you will
see the actual
documentation
showing Heartland Homes start to reference
our "WET
BASEMENT"
on
June 29 2005
as simply "damp
spots"
October 17 2006
to
the to the Better Business
Bureau.
Here is the
October 17 2006
response to the
Better Business from Heartland Homes.
This is
16 months AFTER Heartland Homes state they discussed solutions for our "WET BASEMENT".
"Company states they
performed work on
customer's townhouse
and this work was
done as a "COURTESY"...
"Company
further states they
are not responsible
for damp spots on
foundation walls..."
"Company
seeks to be released
from any further
responsibility..."
To the
State Attorney
Generals office,
Heartland Homes states the following
(full documentation
further below)
November
3 2006
Heartland Homes state
"On May 21, 2004
Romesburg contacted Heartland Homes
concerning
moisture/water
stains in his
basement.'
- page 2.
"Heartland Homes will continue to
monitor
the situation
but believes
that the
remedial steps
taken
have
eliminated the
water staining
issue."
page 3.
We believe this has significant because Heartland Homes warranty
does NOT cover "damp
spots"
which is later referenced a few points down. Click to review our Heartland Homes Pittsburgh Better Business Bureau, BBB complaint we filed.
July 2005 -
August 2006
- Heartland Homes performs trenching work on front and side of our
home, however
this does not
resolve our
issues. Instead
two new issues
surface: water
issues in our
electrical panel
and now we start
to see rain
water
infiltrating our
garage
foundation
cinder block
walls.
Below is Heartland Homes response to the BBB when we found water in our electrical panel multiple times
July 2006 -
August 2006
- we find rain
water in our
electrical panel
on 5 different
occasions.
Heartland Homes states they find a compromised conduit outside.
All of this
happened after
water testing
was done by
Heartland Homes.
Eventually we
end up spending
almost $1,000.00
to replace the
electrical panel
ourselves.
Heartland Homes warranty states they are not
responsible for
consequential
damages
(whatever the
term is they
used)
July 24 2006 Heartland Homes-"electrician
found a COMPROMISED CONDUIT..."
Read letter from Heartland Homes to the Pittsburgh Better Business Bureau.
click
image to
view larger
Below is Heartland Homes response to the BBB when we asked to escalate our case -
1st response
We started
pushing our
issues with the
Better Business
Bureau because
NONE of our
issues were
being resolved.
October 4th 2006 response from Heartland Homes to escalating our complaint since now we have found
water in our electrical panel.
October 4
2006
Heartland Homes-"Company seeks to make repairs".
click
image to
view larger
Review below Heartland Homes response to the BBB when we asked to escalate our case.
revision from Heartland Homes, less than 2 weeks after they stated
"company seeks to
make repairs"
OCTOBER 4
2006
Heartland Homes-"Company seeks to make repairs".
OCTOBER 17
2006
Heartland Homes-"Company states they performed work on customer's townhouse
and
this work was done
as a "COURTESY"...
"Company further states they are not responsible for damp spots on foundation walls..."
"Company seeks to be released from any further responsibility..."
OCTOBER 17 2006 Heartland Homes states our water issues are "damp spots" to the Better Business
Bureau.
Yet during our 1
year warranty we
were told, "wet
basement remedy to
begin...",
"Castleview is
still a work in
progress..."
& "We will
continue to work
towards a solution."
(see emails again
below)
Heartland Homes, our builder, now state
to the Better
Business Bureau
"Company states they
performed work on
customer's townhouse
and this work was
done as a "COURTESY"...
"Company
further states they
are not responsible
for damp spots on
foundation walls..."
"Company
seeks to be released
from any further
responsibility..."
NOVEMBER
3 2006
Heartland Homes response to the State Attorney Generals Office
"On May 21, 2004
Romesburg contacted Heartland Homes concerning
moisture/water stains in his
basement.'
- page 2.
NOVEMBER 3
2006-Heartland Homes will continue to monitor the situation
but believes
that the
remedialsteps
taken have eliminated the water staining issue." page
3
(see images further
below)
IMPORTANT NOTE
(this response to
the State Attorney
Generals office is
only a few weeks
AFTER Heartland Homes
states to the Better
Business Bureau
"work was done as
a COURTESY",
"Company is not
responsible for damp
spots", ETC
- (see above and
below)
review
emails from Heartland Homes our custom home builder to us regarding
our
water infiltration
issues.
We will continue to work towards a solution, stated Heartland Homes.
July 22 2004
-
2 months after our water
infiltration issues
start, Heartland Homes states -
"WETBASEMENT
remedy to begin in the next few weeks. We are working with
Supervisor."
(click image on left to
read all three emails)
September 21 2004
-
4 months after our water infiltration issues
start, Heartland Homes states -
"Due to the EXTREMEAMOUNT of
WATER Friday, etc."
(click image on left to
read all three emails)
January 21 2005
-
8 months after our water
infiltration issues
start.
11
months after we closed
on our brand new
Heartland Homes home,
Heartland Homes states -
"...We will CONTINUE
to WORK
TOWARDS a
SOLUTION. The
weather is a factor now.
etc"
(click
image on left to read
all three emails)
With the water
infiltration
into our
electrical panel
because of
however the
electrical
conduit outside
being
"compromised".
We started
pushing our
issues further,
our dryer stops
working. We
replace our one
unit laundry
system, only to
find out our new
dryer does not
work. Here part
of the 220
breaker is now
bad. We are not
electricians,
HOWEVER if water
infiltrated our
electrical panel
5 times, and we
never had issues
with our washer
or dryer before,
what would you
think?
October 17
2006
Heartland Homes-"Company states they performed work on
customer's townhouse
and this work was
done as a "COURTESY"...
"Company
further states they
are not responsible
for damp spots on
foundation walls..."
"Company
seeks to be released
from any further
responsibility..."
click
image to
view larger
November 3
2006
(State
Attorney
Generals
Office)
- Heartland Homes (attorney) responds to the PA State Attorney Generals Office for the same complaint we filed with the
Pittsburgh Better Business Bureau (BBB).
This
document
seems to be
a little
different
than what we
were
experiencing?
(Heartland Homes never asked us if our situation
still
existed. We
are not sure
how they
monitored
our
situation
as they
indicated in
their
response to
the State
Attorney
Generals
Office?)
In our
opinion if they
did monitor our
situation they
would have asked
to come into our
home or they
would have asked
us one way or
another if our
issues were
resolved, right?
2 years
after this
letter was
sent to the
State
Attorney
Generals
Office; we
were asked
at our trial
IF our
issues still
existed. It
was our
attorney
that asked
us that
question and
yes our
issues still
exist.)
Heartland Homes response to our compliant filed
with the
State Attorney
Generals office.
KEY NOTES:
Note the date stamp received on the response from Heartland Homes is dated November 6 2006.
See
OUR PHOTOS
below dated after this date of November 6 2006.
Showing water in our basement on both ends and in our garage.
Most of our
photos do
have a
newspaper
held up in
the photo to
verify the
dates. Not in every
photo, but I
think you
will get the
idea.
OUR dated photos showing
water issues are from:
Dec 8 2006, February 9
2007, May 2 2007,
July
11 2007, July 17 2007,
December 2008.
See both
set of
images
below -
click to
view
larger
images.
Both
images
are very
large
and they
contain
a lot of
details.
KEY ITEMS TO NOTE ARE:
item #11
from Heartland Homes states "Heartland Homes will continue to
monitor
the situation but
believes that the
remedialstepstaken
have eliminated the
waterstainingissue."
item #12
from Heartland Homes
states "... As to Mr. Romesburg's
complaint of
water stains in his
garage.. the
garage area
is on the side of the
dwelling where the
remedialactionshavebeentaken and
accordingly,
shouldhave beentakencareof."
item #13
from Heartland Homes
states "Heartland Homes had previously offered to paint Mr. Romesburg's basement wall, but hedeclinedsaid offer
due
to hisbelief that
waterwasstillsaturating the
basementwall."
Response received from our complaint against Heartland Homes Pittsburgh to the State Attorney Generals office.
Review all Heartland Homes responses and a few photos in the image directly above.
This is a large file, so please be patient.
Pictures of our Heartland Homes basement showing water issues after the November 6 2006 date.
Review photos below of our custom home.
Garage photos
in our Heartland Homes home starting less than 2 years old til
December 27 2008 showing water infiltration in our garage.
Please keep in mind we are the first owner of this brand new custom home.
garage in our custom home dated November 28 2005
click image to view larger
Our garage January 2006
click
image to
view larger
Our
garage
Jan/Feb
2006. Heartland Homes Pittsburgh builder.
click
image to
view larger
review our custom home Heartland Homes garage
Jan/Feb
2006
click
image to
view larger
our garage in our custom built home dated
September
2006
click
image to
view larger
November
3 2006
Heartland Homes response to the State Attorney Generals Office:
"water
stains in his garage, Heartland Homes was not made aware of any such problem."
"Nonetheless,
the garage area
is on the side
of the dwelling
where the
remedial actions
have been taken
and accordingly,
should have been
taken care of."
- page 3 (read
page 3
above)
NOTE: water
issues in our
garage did not
start until
after work was
done on our home
as part of the
Better Business Bureau case we had against Heartland Homes.
BELOW IS 1 PHOTO OF OUR GARAGE 2 YEARS AFTER THE "REMEDIAL ACTIONS SHOULD HAVE TAKEN
CARE OF OUR GARAGE
"WATER
STAINS"
ISSUE.
in our
opinion,
what we
have and
what we
see in
this
photo is
not
simply
"stains".
Heartland Homes-garage Dec. 27
2008. click
image to
view larger
NOTE:
"Heartland Homes offered to paint basement wall but Mr
Romesburg
declined
said offer
due to his
belief that
water is
still
saturating
basement
wall".
NOTE I will post
photos for this
as well shortly.
We believe most
or almost all of
our water
infiltration
issues are
coming from
ABOVE our
foundation.
That area was never touched, except for Heartland Homes spraying a brick sealant on the lower portion of our
home, that was
it.
2008/2009
- Court trial
non-Jury
December 2008:
Judge Olson
finds in our
favor. Without
going in to a
lot of detail
right now, the
verdict is in
our favor,
however the
monies portion
we won covers
minimal.
We did not
submit detailed
enough
information in
our engineers
report initially
(that was our
fault because we
had no idea how
much detail was
needed) and once
you submit your
evidence that is
what they base
everything on.
We did not find
this out until
our trial
started and most
of the repair
items were
thrown out.
When you
match up our
photos, showing
no flashing
installed in
areas and no
weep holes
installed and
all of this
water
infiltrating our
home, you can
imagine there is
definitely some
work that will
need to be
completed. If the company
that builds your
home can't
resolve your
issues, then
there must be
something going
on, right?
We won the
verdict. The
monies
portion of the verdict was appealed by Heartland Homes.
Then we had a
damages only
short trial just
for the siding,
nothing else.
Since the
initial monies
awarded barely
covered anything
and that was
appealed, we
decided to just
discontinue
anything else.
We already lost
thousands and
thousands of
dollars, along
with thousands
of hours we will
never get back.
However we still
won the verdict
that we did have
issues with our
home! Finally
after 5 years,
finally!
Here is what we
spent in legal fees
to try to get our
water issues
resolved. Please
keep in mind, during
our
1st year, we were
told specifically by
Heartland Homes "WET
BASEMENT
remedy to begin...",
"DUE
TO THE EXTREME
AMOUNT OF WATER..."
& "WE WILL
CONTINUE TO WORK
TOWARDS a SOLUTION..."
SEE ABOVE...
2007 Legal
Fees we paid =
$5,188.25
2008 Legal Fees we
paid = $10,998378
2009 Legal Fees we
paid = $3,229.35
all totaled
we paid $19,416.38
just in legal fees
and our water issues
were never resolved.
Total out of our
pocket to date paid
including deposition
fees, BBB
arbitration
materials, etc =
$26,026.83 ** note click on
image below to see
full details.
Our Legal Fees,
Deposition Fees, BBB
photos, replacing
our Electrical panel
and the details.
our Heartland Homes Pittsburgh experience.
2009
to date -
I did a little
research and
actually removed
5 bricks from
our brick veneer
front and siding
and found out no
window flashing
was installed
around the areas
where brick was
removed. See our
main page, last
column for all
of those details
and photos as
well... Andersen
Windows clearly
states "standard
window flashing"
is to be
installed.. See
that 2002/2003
document on our
Main Page as
well. We
received that
document from Heartland Homes when we closed on our home. Photos are
posted,
documentation is
posted and I
will also post
the IRC building
codes from 2003
and possibly
2000. Our home was
built in 2003, I
also have our
building permit
as well...
The trenching never
resolved our water
infiltration issues and
after the issues with
our electrical panel
now, we pursue legal action.
Without going into a lot
of detail right now; we
won our case, however we
should have submitted more substantial details
in our Engineers report
than we did, so the
verdict was in our
favor, however the
monies barely covered any repairs, much less
the over $21,000.00 we
spent to that time with
legal fees, inspections,
replacing our electrical
panel, etc.
All of these details are
listed below in the
detailed timeline..
Look at any of our photos to see how much water we had on the
surface of our
foundation of our brand
new home. Click on the
pictures below as well,
you can see the
reflection in the "wet
area" on the wall in one
of the photos.
NOTE: No one from Heartland Homes ever asked to enter our basement or home during the times we
reported the water infiltration into our basement. Never at any time did Heartland Homes have a Structural Engineer come to our home to point out our issues
or explain to us exactly what it will take to correct our issues, never once!
Read our entire outline
below and click on "our
costs with our new home"
to see what we've spent
to date. Thousands of
$$$$
dollars, thousands of
hours on top of buying
this brand new FIRST
owner home.
IMPORTANT:
Review
our photos including
updated details &
photos regarding our window flashing
on our
MAIN PAGE.
Additionally Rick Murray Warranty Manager for Heartland Homes at that time, also indicated in his letter
to the Pittsburgh Better Business Bureau "We met with Mr. Romesburg and
discussed solutions for his door and wet basement problems.
We are currently
working with Mr.
Romesburg to remedy these issues."
Check out our
Structural Details,
Building Codes and
Inspection link above. GRAND TOTAL
$197,000.00 + $53,000.00
= $250,000.00 for a
$197,000.00
custom home
we bought... This does NOT
include minimally the
1,000+ hours we spent on
everything,
& over 2,000+ digital
photos we had to take to
prove our issues..
See details below...
We are going to work on
setting up a WALL
Gallery of our photos
using Cool Iris, so stay
tuned. Also 3D wall with worlds
first visual Twitter
client. http://www.cooliris.com/product/
DETAILED
STEP-BY-STEP
TIMELINE of our Heartland Homes Experience. Our first brand
new home
experience...
A lot has transpired during our first Heartland Homes new home experience of over 5+ years. Never at ANY
time were we
ever asked to
open our home to a structural engineer or structural inspector representing
Heartland Homes.
#1. February 20 2004,
we close on our brand new Heartland Homes townhouse.
May 2004 - July
2004;
9 emails w/photos
over 2 months,
finally hear back from Heartland Homes Warranty Department
July 22 2004.
NOTE: 19
emails to Heartland Homes warranty department w/photos detailing our water infiltration issues during our 1 year warranty period.
#2. Our
water
infiltration
issues were
never resolved
during our 1
year warranty.
Though we did
receive 3 emails
from Heartland Homes Warranty Department
stating: Here are the
only 3 responses
we received from Heartland Homes indicating they were working on our issues.
#4a. June 2005 -
Marty Gillespie of Heartland Homes Pittsburgh (Vice President of Heartland Homes Pittsburgh at that time. President of Heartland Homes Pittsburgh now
in 2009),
contacts me
(Dave Romesburg)
states he did
not realize we
have issues with
our home. Sets up an appointment to come to our home, along with Craig Faulkner from Heartland Homes.
During their
visit,
Marty Gillespie reviews our
issues, appoints
Craig Faulkner
as my point of
contact and
states
(paraphrasing)
we will get your
issues taken
care of or
resolved,
period.
#6. Fall 2005 -
Our entire front
door, door frame
and threshold is
replaced by Heartland Homes as part of our case with the Pittsburgh Better Business Bureau.
#7. Jan 2006 - March
2006 - Our
entire front and
side of our home
is trenched.
French drain
replaced, Tuff &
Dri
waterproofing
reinstalled,
trench filled
with 120 ton of
quarry stone.
#8. July 2006 -
Heartland Homes performs water testing in the front of our Heartland Homes townhouse to see
where water is still infiltrating our foundation from.
Water testing
performed.
#9. July 2006 -
we find rain
water on the
floor of our
basement,
directly under
our Electrical
Panel installed
in the same area
where water has
been
infiltrating our
home now for 2+
years almost
every time it
rains. We have
well over 1,000
photos during
our 5 years with
the water
infiltration
issues.
Click here to
see the initial email with photos sent to Heartland Homes, along with an
immediate phone call to Heartland Homes.
Eventually we
pay almost
$1,000.00 to
replace our
electrical panel and all of the breakers in the panel.
Note: We have rain water infiltrate our
electrical panel
on the following
dates:
(click here
again to see all
of the photos..)
July 26 2006 &
August 1 2006 &
August 2 2006 &
August 3 2006 &
August 4 2006
You can see all
of the photos
and details with
water in our
electrical panel
- click link
directly
above...
Love Heartland Homes (click
on photo to see
larger view)
#11. August 2006
- Water
infiltration
issues are still
not resolved. We
continue with
the same water
infiltration
issues since May
2004.
#12 - October 2006
- Filed a
complaint with
the Pennsylvania
State Attorney
Generals office
regarding our
issues. State
Attorney
Generals office
will keep our
complaint on
file, however
they handle
complaints
basically the
same as the BBB,
Arbitration.
We wanted to get
our issues
resolved and the
BBB at least got Heartland Homes engaged, because they did walk away from our
issues after our
1 year warranty
was over and
none of our
water
infiltration
issues were
resolved. Nor did Heartland Homes ever contact us to ask if our issues were resolved at any
time. However we
did not want
another
arbitration, we
wanted to
resolve our
issues because
now it is over 2
years later
since our issues
had started. We are the 1st owners of this Heartland Homes experience.
The Pittsburgh Better Business Bureau and the Pennsylvania State Attorney Generals office could not have been nicer!
#15. December 2006
- Started looking at legal options. We were told the Statute of Limitations for New Construction issues was 4 years.
We are over
2 years December
2006 with water
infiltration
issues. We
believe the
trenching work
was the reason
for the
"compromised
conduit" into
our electrical
panel.
#16. January/February
2007 - Hire an Attorney and start the legal process...
Note: Had to submit details, photos, our depositions alone with Heartland Homes attorney was at
least 5+ hrs. By the time documents are filed,
paperwork, and
everything
involved that
brought us up to
December 2008
when we actually
have our trial.
We had our Structural Engineer come to our home, contractors for estimates, etc...
All granular details are
on our other website
http://daverome.com,
you will not find those details listed here.
NO structural engineer,
other than the
engineer we
paid, asked to
come into our
home at any time
to see our
issues.
5 solid years of
documentation
and photos
provide all of
the details
anyone could
want to see what
our new home
experience
is....
#17. December 2008
- David
Romesburg and
Christopher
Rojik vs.
Heartland Homes
Inc. Court of Common Pleas of Allegheny County, Pennsylvania
starts. Non-Jury
trial...
We've been
battling this
for almost 5
years now.
We are exhausted
and honestly in
our opinion; We
could not have
provided any
more details or
information than
we already have.
Literally
thousands of
photos, tons of
emails, phone
calls, etc??
What are we
missing? Think
about buying a
brand new home
where you are
the very 1st
owner, what an
exciting time in
your life,
right?
See all of our
photos below
(more will be
posted soon).
For complete
details, go to
our main site
http://daverome.com
to see
everything in
extensive
details...
We have always made Heartland Homes very well aware of our issues since day
1.
MAJOR NOTE:
They did come to our home to trench the front and side of our home,
AFTER we have to file a case with the
Pittsburgh
Better Business
Bureau.
Our water infiltration
issues are still
not resolved and
we spent
$197,000.00 for our Heartland Homes townhouse
+ $30,000.00
in legal fees,
engineer reports
and testimony
+ cost over
$22,000.00 to
repair
(minimally, I
will post the
contractors
proposals). A
major factor
will be that
flashing was not
installed around
our Andersen
Windows, per the
manufacturers
recommendations.
Those photos
will be posted
shortly, where I
removed brick
from our brick
veneer as well
as vinyl siding
to prove
flashing was not
installed in
those areas. In
our opinion IF
flashing was not
installed in
those areas, we
believe flashing
wasn't installed
in the other
areas as well.
GRAND TOTAL
$197,000.00 +
$53,000.00 =
$250,000.00 for
a $197,000.00
custom home we
bought... This does NOT
include
minimally the
1,000+ hours and
over 2,000+
digital photos
we had to take
to prove our
issues..
May / June
2009 - I
received the
transcripts from
our trial. Again
the verdict was
in our favor and
I will post the entire transcript including the portions from our builder Heartland Homes stating (for now
paraphrasing)
"we have issues
they did not
correct." This
was specifically
stated by 3
individuals from Heartland Homes.
I will be
posting this
testimony soon,
over the next
few weeks. This
is the 1st time
we specifically
heard someone
from Heartland Homes state we have issues that were not corrected. There are other specific details
I will post as
well....
We believe most or almost all of our water infiltration issues are coming from Above our
foundation. That area was never touched, except for Heartland Homes spraying a brick sealant on the lower portion of our home, that was
it.
page last updated March 31, 2010
The
Better Business Bureau (BBB) has a valuable resource tool that is free for everyone.
Click on this link
or the BBB icon
directly to the left.
Once at the BBB - Better Business Bureau website, enter the
Business/Charity Name. The BBB is very well maintained, this is a great
tool to help do your
research on almost
any company.
Review our custom built Heartland Home shortly after filing our
Heartland Homes Better Business Bureau complaint.
Our custom home by Heartland Homes. Water infiltrating our foyer is part of the Heartland Homes Pittsburgh review and Better Business Bureau complaint we filed.
Welcome to our Pittsburgh custom built home.
Remember its your
monies and your
investment. Most
folks don't realize
you can very easily
search on any
company and find out
their history with the Better Business Bureau (BBB).
After April 2005
we hear nothing
further from Heartland Homes until we file our case. In the meantime though,
does our water
issues look
resolved after
our 1 year
warranty?
Heartland Homes custom home builder
3 months after closing on our brand new first owner Heartland Homes home. Our Heartland Homes Pittsburgh review starts 3 months after closing.
3 months after closing on our brand new Heartland Homes townhouse, we experience water infiltration for almost 5 years.
Heartland Homes-Pittsburgh
4 months after closing on our brand new first owner custom built Heartland Homes home. Our new home in the Pittsburgh area.
Review our photo of our custom built home 6 months after closing. Our brand new first owner Heartland Homes home.
Our 1 year Heartland Homes Warranty is over after
February 20 2005.
Heartland Homes states they will "continue to work towards a solution" in
January 2005.
Photos below are months AFTER we are told they will "continue to work towards a solution" in
January 2005...
In May 2005
we send a certified letter to Heartland Homes, Alan Gillespie or Marty Gillespie and we never hear back from either of them.
June 2005
we file our
case with the
Better Business Bureau.
17
months after closing on our brand new custom home, first owner Heartland Homes home.
17
months after closing on
our brand new first owner Heartland Homes home.
19 months after closing on our
brand new first owner custom home.
Check out the reflection of our electrical panel in this photo. No "tricks" done on this photo.our
Heartland Homes review of our custom built home.
Our new custom built home experience in the Pittsburgh area.
ALL of
the photos you see directly
below are AFTER we engaged the Pittsburgh Better Business Bureau.
Castleview Estates new home community and new home in Pittsburgh.
Heartland Homes custom home builder.
Review our custom designed and custom built home in Pittsburgh, Heartland Homes builder
Heartland Homes custom home builder of our brand new home.
New townhouse/townhome community by Heartland Homes.
Review photos of our custom built home in Pittsburgh, PA.
Heartland Homes custom built our brand new home.
Review our Pittsburgh custom home.
Our Heartland Homes home. Custom home community around the Pittsburgh area.
Heartland Homes Pittsburgh's custom home builder built our brand new home.
Heartland Homes custom builder
our Pittsburgh Custom built Home.
Heartland Homes wins Three Housing Excellence awards - 2008
Click on picture below to see their BUILDERS Association of Metropolitan Pittsburgh awards!
The link
directly
below will
open in a
separate
window.
"Heartland Homes has always been known for its attention to detail and fantastic home designs,
but on
Friday
December
12th -
Heartland was awarded with three concrete examples."
Our Builder of our Custom home LOVE
HEARTLAND HOMES "DREAM IT." "BUILD IT." "LOVE IT!"
"Pittsburgh's
#1 Custom Home Builder."
"More than 20 years ago, Heartland Homes was created with the desire to be the very best.
Whether a single-family home or an entire community,
our goal was then - as it is now - To exceed customer expectations on every level.
Today, our company remains resolute in our commitment to excellence.
We take great pleasure in offering exceptional value for every dollar spent in building your home.
What's more, we treat each and every customer with Honesty and respect. If it's important to you, it's important to us.
Quite simply, we at Heartland Homes are passionate about what we do.
In turn, we hope to share that passion with you throughout the creation and building of your dream home.
Our Mission Statement: To create custom homes of the highest quality at an affordable price with excellent customer service that exceeds expectations.
All granular details are
on our other website
